Learning Outcomes

In this free course, you will learn how to:

• Define what alternative dispute resolution (ADR) is
• Identify the benefits of using ADR
• Describe the national principles of resolving dispute resolution
• Describe the role of an ADR practitioner
• Explain various aspects of preparing for ADR
• Identify the level of confidentiality in ADR
• Define the role of negotiation in avoiding and settling disputes
• Explain negotiation and how it is commonly employed in business
• Describe the implications of bargaining power during negotiation